FREQUENTLY ASKED QUESTIONS


Only one of the two products I purchased arrived

Please allow a few more days for your other order to arrive. Sometimes we ship orders for single customer separately. This is due to item availability and other stock, warehouse and processing factors. For further assistance, please contact us using our contact page. Please include your Order Number in your email so we can assist you quickly.

Do you deliver products internationally?

Yes, we do. Wondearthful.com has been successful in processing and shipping orders from customers around the globe on a daily basis.   

How secure is my personal information?

Wondearthful values and protects your information as much as it values the name and business. Your information will be kept in our database for the reference purposes only and will not be given to anyone or anything that isn’t linked to our shop. Our website is using the best SSL certificate which is required on all online processing payments, so you will be assured that your purchase is secure and safe.

What about shipping and delivery?

We fulfill orders within 1 business day.  

Delivery times are between 7-10 business days, If you have any problems or concerns with your purchase, please contact us via the "Contact" page and we'll be happy to help.

Can I return my purchase?

A full refund can be made if the item hasn’t arrived after a maximum of 30 business days. Errors made by customers when providing shipping information and sizing details on their order/s that result to missed parcel deliveries or wrong size are excluded in the refund. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries). 

Where are you based?

We're based in the UK.

Why are some items free?

Occasionally we offer free products (Just pay shipping costs) as part of our campaigns. However due to the nature of the sale, it may take 4-6 Weeks for your product to arrive. We will try to get your product to you as soon as possible, feel free to contact us via the contact page for more information.